By browsing, submitting enquiries or interacting with downloadable resources you confirm you accept the clauses below alongside our Privacy Policy. If you disagree, please discontinue use immediately. Separate fair processing notices cover marketing and job applicants — where those apply they are linked at the relevant point or form.
In plain English
You get a lawful framework — not jargon for its own sake. If anything here contradicts compulsory consumer-protection law, legislation wins.
- Separate care contracts. Hands-on regulated care is priced, supervised and contracted outside this webpage suite — signatures and schedules sit in branch documentation.
- Responsible browsing. Don't jeopardise uptime, attempt intrusions or harvest identifiers at scale contrary to prevailing computer-misuse and data laws.
- Education, not bedside counsel. Website copy aids awareness only — diagnoses and risk decisions remain with suitably qualified clinicians and your care team.
- England & Wales. These terms nominate that law and forum first — devolved protections for consumers elsewhere remain reserved where mandatory.
Scope — website vs regulated care contracts
These terms apply when you use My Homecare websites (including branch subdomains). If another page or form shows different terms or asks you to confirm something explicitly, those instructions apply for that activity.
Hands-on domiciliary or live-in care is arranged under separate contracts and statutory rules from your local branch — pricing, visit schedules, cancellations and complaints follow that paperwork first, even if casual wording appears elsewhere on the site.
Using this website fairly
You may view and use the site in a normal browser for lawful personal purposes (including considering or arranging care enquiries). Unless we agree otherwise in writing you must not systematically copy, scrape, reproduce large parts of our content, or use our systems to compete with our services or overload them.
Embedded tools (forms, calculators, maps etc.) stay subject to these terms plus any notices shown in the tool itself.
Acceptable use & security posture
- •Do not try to hack, overwhelm, interfere with security, or misuse logins belonging to anyone else.
- •Respect sensible technical limits — for example honouring exclusion instructions on non-public or admin areas where we publish them for automated tools (e.g.
robots.txtwhere used). - •If you think you have found a security issue in good faith, contact us via the details in our site footer so we can respond safely — do not exploit it publicly before we have had a reasonable chance to fix it.
Information accuracy & no medical reliance
Important
Website narrative, infographics or staff interviews cannot substitute medical or capacity assessment. Always consult qualified clinicians and follow emergency channels if someone is unsafe right now (Emergency: 999 UK).
We aim to keep the site accurate, but information can go out of date or be incomplete — your branch will give you authoritative answers for your situation. Illustrations may use stock imagery and are not a guarantee of staffing or uniforms on every visit unless your contract ties that to specifics.
Liability boundaries
Sites can go offline for maintenance or because of faults outside our control. That does not by itself change money you owe under a separate signed care agreement.
Except where UK law forbids exclusions, our liability arising only from browsing general website content (without a regulated care agreement) is limited as far as the law reasonably allows — for example where you rely purely on wording on public pages rather than contractual documents. Certain obligations (for example those that cannot legally be waived, such as negligence causing death or personal injury in cases where the law recognises a claim against us) remain unaffected.
Concerns about care delivery should normally follow our complaints procedure.
Trademarks, copyright & goodwill
Names, logos, layout, imagery, wording and downloadable materials are ours or licensed to us. Do not reuse them for commercial resale, misleading endorsements or to suggest you are formally part of My Homecare without consent.
Reasonable quoting for honesty (for example referencing us in a newspaper article with fair credit) stays within usual copyright limits; anything beyond everyday personal use calls for asking us first on the contact details shown in our footer.
Third‑party sites & integrations
We may link to councils, commissioners, recruiters, insurers, social platforms or regulators. Leaving our site means their terms — not ours — chiefly decide how they treat your click or enquiry. Always read those before sharing personal details again.
If we use analytics or preference cookies alongside essential ones, cookie controls or banners (where shown) summarise what you can opt into or refuse — see also our Privacy Policy.
Keeping terms current
We may update wording as services, law or wording standards move on. Meaningful edits will ordinarily be dated on this page. Where the law insists on renewed consent — for certain marketing emails, say — we will ask through the proper channel separately.
Governing law & dispute geography
Unless mandatory consumer-protection rules elsewhere in the UK require otherwise, disputes about these terms and this website interpret under the law of England and Wales, and courts in England & Wales are the first forum we propose for litigation we cannot settle through dialogue.
We still encourage early contact through your branch or our complaints routes before embarking on lengthy legal processes — safeguarding or emergencies bypass that guidance when necessary.